Consumer dispute information

ANPC / SAL Information

Information about Romanian and EU consumer dispute resolution channels.

Last updated

May 7, 2026

SAL

Alternative dispute resolution information

SOL / ODR

EU online dispute resolution information

1. Customer support first

If you have a billing, service, or account issue, contact [email protected] first so we can review and respond directly.

2. ANPC, SAL, and online dispute information

Consumers may have access to alternative dispute resolution or online dispute resolution channels under applicable Romanian or EU consumer law.

Relevant public resources include ANPC information about SAL and the European Commission online dispute resolution information page.

Important note

This page is informational and does not replace mandatory consumer rights or the official information provided by competent authorities.